HMRC Advice and contact lines – the service is to get worse

For those of us who are already despairing about the HMRC telephone help lines – more bad news I am afraid. Sadly, this is part of a continuing trend of ever poorer taxpayer service from HMRC. Whatever the cause, it is clear that HMRC has neither the will nor the resources to “do better”.

HMRC to cut access to phone lines by 30%

The tax authority plans to cut the use of phone-based tax advisers by 30% within two years as it struggles to cope with increasing demand & cuts to staffing budgets.